Call for urgent access or security problems
If the premises cannot be accessed or secured, call 0113 403 5583 and explain the problem. Tell us the site postcode, product involved and whether there is damage or a safety concern. For urgent issues, calling is the quickest way to discuss the situation.
Equipment we support
Fault finding before replacement
Operating problems can involve mechanical damage, wiring, controls, programming or connected access equipment. We assess the fault and explain the repair options. Where a replacement or upgrade is more appropriate, we can quote for it.
What happens next
We confirm the information needed, attendance arrangements and applicable charges. Where parts or further work are required, we explain the next steps. A first visit may identify or make safe a problem without completing every repair on the same day.
Help us identify the equipment
Photographs of the whole opening, damaged area and product label are useful. Include any displayed fault information, when the problem started and whether access to the site is restricted.
Reduce repeat breakdowns
If the equipment is in regular use, ask about planned servicing alongside the repair. We can review other doors and access equipment at the property for a maintenance quotation.







